Maintaining our Emotional Intelligence can be really hard. Especially when facing adversity. When times are tough, we tend to forget what we’ve learnt and go back to our ‘factory or default settings’. Unless.. you learn how your brain works. This added self-awareness creates a heightened sense of importance of why Emotional Intelligence is so crucial and mental wellness is important to action.

This one-day course explores the skills needed to manage high stakes conversations and hold people accountable in an effective way.

The main purpose of this course is to equip participants with a well-rounded and systematic knowledge, insight and critical thinking into the relationship between personal, public and municipal finances and the realisation of management goals and principles (e.g. reflection on issues in financial issues, revenue, expenditure budgets, intergovernmental financial relations, ethics, and the responsibilities of financial managers).

On completion of this course you will be more professional and effective in initiating and cultivating interpersonal relationships with customers and clients. Using the skills and knowledge attained, you will understand and leverage your current market position, be able to assess and respond to customer needs and plan for future changes.

This intervention will assist the audience with their verbal, written and interpersonal communication skills.Improve your ability to communicate or interact well with other people.

This enlightening course will help you to develop capabilities for effective business writing. Learn the value of professional written communication in building good client relationships. Prepare clear, concise and professional English written communication.

You’ll understand scientifically why you act the way you do or have done in the past. You’ll understand the actions of others, the effects of fight or flight, in your personal life and in the workplace. If you struggle with your team, you’ll find the answers here.

The workshop can be customised to provide a focus on one or more dimensions of diversity that may be presenting particular challenges in your team or organisation (e.g. cultural, gender, or generational differences).

At the completion of this course you will become more professional and effective in the way you handle customers.You will learn how to deal with both face to face and telephonic customers and build positive relationships.

Understanding how our brains work in stressful and unpredictable situations allows you more control over your and the prospects reactions. In turn, greater control over your reactions results in greater control over these situational outcomes that could make or break the deal you’ve been working so hard to win.

You will acquire knowledge into key terminology, defining a project and looking at project roles and the project lifecycle. Become an effective project team member by up-skilling yourself and making an informed contribution to the projects in your organisation.

This practical and experiential workshop is designed to introduce the learner to a range of skills, techniques and approaches that will ensure effective communication. It will give her/him an opportunity to practice the acquired communication and interpersonal skills in a range of typical work related situations.

Virtual working brings unique challenges and these need to be addressed for virtual teams to thrive. Learn to effectively manage performance across distances, time zones, organisational separation, and cultural differences, while continuously delivering results.

This course is aimed to empower learners to guide others through leadership and management development as well as sharing life skills. Understand and develop Coaching and Mentoring Skills.

This course has been designed to assist office professionals with the skills they need to be effective in running meetings and keeping accurate minutes.

This informative course will help you to develop skills necessary to increase the chances of a successful outcome to negotiations. Learn to apply negotiation techniques in resolving situations in the workplace between individuals or business organisations.

The ability to assess and respond appropriately to internal and external risks is critical for business success. Learn how to assess, monitor and deal with risks in the most effective manner by developing solutions to overcome risks in the work environment.

This enlightening course will help you to nurture self-awareness. In doing so it will enable you to develop a personal mission and action plan, identify your values, strengths and weaknesses and your personal and professional purpose.

This course is an opportunity to help you develop skills to create and manage a successful team. Take your leadership competencies to the next level by understanding your style, strengths and weaknesses – and then building on these to become someone who is able to influence others to achieve results.

Virtual teams are here to stay. When managed well virtual teams can be more productive than co-working teams. However, as many of us have experienced, virtual teams also bring unique challenges. Learn how to overcome the challenges and create high performing virtual teams.